The person at the car needs you right now.
A dead battery, a flat tire or a lost key does not wait for a message. A number on the glovebox card gets a guest to your phone.
Put an ExpressNumber number on the card in the glovebox and in your handoff notes instead of your own. A guest at the car calls it, your phone rings, and you burn the number when the car leaves Turo.
The card in the glovebox
The card in the car shows a number you can burn.
Thanks for renting the grey hatchback
A dead battery, a flat tire or a lost key does not wait for a message. A number on the glovebox card gets a guest to your phone.
A cleaner, a valet or a friend who does handoffs can call one number named after the car. Your own line stays off the sheet you hand them.
When you sell a car or take it off Turo, burn its number. Cards left in old glove boxes stop reaching you.
How a call reaches you
The guest calls the number on the glovebox card. Your phone gets the call.
One number for one car, from the first trip to the day you sell it or take it off Turo.
Read October 31, 2026, with a link to each page.
Its help page says a guest can message you only after they have booked a trip in one of your vehicles.
Turo Help Center: Messaging your guestIts help page says to keep all communication in Turo messaging so support agents have a record to settle any disputes.
Turo Help Center: Messaging your guestIts help page for guests says they are not able to contact a host before they book their trip, and that Turo messaging is for all communication with the host.
Turo Help Center: Messaging your hostIts privacy policy says Turo may provide your mobile phone number to facilitate communication, and that the other party may send you text messages, such as to confirm a pickup or delivery location.
Turo Privacy PolicyThen pick the plan that fits how many numbers you hand out.
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More in the full FAQ.
Create a number in your dashboard and name it after the car, such as Grey hatchback. It is live in about a minute. Put it on the glovebox card and in your handoff notes. Calls ring the phone you already carry, and the caller only ever sees the number you gave them.
No. Turo asks hosts and guests to keep their communication in Turo messaging so support has a record. The number is for the guest standing at the car and for the people who help you with it.
Burn it in one tap. Calls and texts to it stop at once, and the card left in the old glovebox stops reaching you.
No. Your numbers are receive-only: they take calls and texts, and they never make them. You answer calls on your own phone, and you cannot reply to a text from the inbox.
Yes. Every number has three modes: Forward rings your phone and lets texts in, Texts only stops calls and keeps the texts coming, and Block stops both. You change the mode from your dashboard.
Closest to a number for Turo hosts
More ways to use a number
Each one is linked where it is quoted, and all of them were read October 31, 2026.
Hand out a number you can burn. Keep the one your family calls.
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