Legal

Terms of Service

These terms are written in plain language on purpose. Using ExpressNumber means you agree to them, so the limits are stated here rather than buried.

Last updated August 20, 2026

What the service is

Real US numbers that receive: ExpressNumber gives you US phone numbers that take incoming calls and texts.
Receive-only: Your numbers cannot place calls or send texts. There is no outbound path to buy, enable, or unlock.
One outbound exception: We text you a verification code to confirm the forwarding number you give us. That is the only message the service ever sends from your side.
Three modes per number: Forward incoming calls to your verified real mobile number, block all calls, or set a number to texts only.

The limit that matters most

ExpressNumber numbers cannot place calls of any kind, including to 911. Keep a real phone line for emergencies.

Do not use ExpressNumber as your only phone service.
Do not give an ExpressNumber number as an emergency contact number where outbound calling might be assumed.

We close accounts for any of the following:

Fraudulent account creation, including accounts opened with false identity details or on someone else’s behalf without permission.
Evading a ban, suspension, or any platform block, ours or another service’s.
Harassment, stalking, or threats using a number we provide.
Any illegal use, including fraud, scams, and getting around legal identification requirements.
Farming verification codes at volume, reselling numbers, or automated account creation.

The free plan is one account per person, enforced by verifying a real mobile number: one free account per verified mobile number.
Opening more than one free account is grounds for closing all of them.
The free plan includes 1 number, 50 forwarded call minutes for the life of the account, and inbound texts within fair use.

Inbound texts are unlimited within fair use: 500 texts per number per month.
Numbers that keep going past fair use may be flagged, and repeated abuse can lead to suspension.
A free account left completely unused gets a warning at 60 days. At 90 days the number is released.

Burning is immediate and final: When you burn a number, calls and texts to it stop at once, and the action cannot be undone.
Quarantine: A burned number sits in quarantine for 30 days, during which nobody receives traffic on it, and then goes back to the carrier pool.
Release is permanent: Released numbers can be reassigned to someone else. Do not count on a burned number ever coming back to you.
When we burn a number: We may burn or release a number ourselves where the carrier, the law, or these terms require it, for example on a plan downgrade or for abuse.

Plan prices: Basic is $9.99 a month and Pro is $29.99 a month, billed through Stripe.
Minutes past your plan: Forwarded minutes beyond your allowance bill at 5 cents each, counted on answered forwarded calls and rounded up per call.
The overage cap: Overage stops at $50 per period on Basic and $100 on Pro. At the cap, call forwarding pauses until the next period and texts keep arriving.
Extra numbers: Numbers beyond your plan’s included count bill at $1 per number per month on Basic and 50 cents on Pro, prorated.
Cancelling: Cancellation takes effect at the end of the paid period. You keep the plan until then, and there are no partial refunds.
After cancellation: After cancellation or repeated payment failure, the account falls back to the free plan: the oldest active number stays and the rest are burned.

Numbers, delivery, and routing ride on third-party carrier networks we do not control.
Some services reject virtual numbers for verification. We cannot force them to accept ours.
We may need to replace or reclaim a number for carrier or compliance reasons. We tell you when that happens.

The service is provided as is, without warranties of uninterrupted service or of delivery of any specific message or call.
Our total liability is limited to the amount you paid us in the 12 months before the claim.
We may update these terms. Material changes are announced by email before they take effect.

Questions regarding these terms: support@expressnumber.com.